To
all Travel Agents . . . . Thank you for contacting us
Unfortunately we have a new policy
since June 2005, we now only deal directly with our guests - please
see our Terms & Conditions click
here
We found that our guests who had
booked via travel agents arrived in Vava'u totally unprepared for
the intimacy of the in-the-water encounters with the whales. To
swim with huge 40 ton & 45m long whales in the wild in water sometimes 500m deep - is not your average holiday,
I am sure you appreciate that!
We also found that the communication via the travel agent to the
guest was not only too time consuming for both parties, but inadequate for such personal
tours. Our guests need to be able to communicate directly with one
of our WhaleSwim Team who has experienced our amazing and very personal
encounters with humpback whales, so that all questions can be answered
fully. We have been working in Vava'u during the humpback whale season for 9 years now and know the destination and culture extremely well - so we can hand that knowledge on to our guests, which is a huge benefit to them.
However, we are happy to pay a 5% 'referral fee' on confirmed bookings. This can be deducted from their payment to you.
Please contact Lynda for information at lynda@whaleswim.com
Thank you for contacting us and please
feel free to refer your clients to our website at www.whaleswim.com as they are required to use our online booking system.
You can do this on your clients behalf, however there are legal documents that need to be printed off, completed and posted to our office in NZ,. Our booking system has a Login and Password - therefore you or your client can access it at any time to update information required such as flight details etc..
Kind regards
Rae Gill
Tour Director
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